I can ask routine questions to obtain information.

I can ask leave brief phone messages.

I can understand short messages and communicate the information to others.

I can give simple instructions to others on a familiar topic.

I can explain simple facts.

I can follow simple oral instructions.

I can listen to others without interrupting.

I can use appropriate body language (e.g. smiling, nodding, making eye contact) while having a conversation.

I can discuss work-related problems or issues in detail.

I can ask complex questions to get the appropriate information.

I can communicate with others to resolve minor conflicts, such as customer complaints.

I can communicate with others to co-ordinate work or resolve problems.

I can express my opinions and ideas clearly and concisely.

I can restate information that is presented orally.

I can train or give clear instructions to a co-worker.

I can give a brief presentation to a small group.

I can lead routine meetings (e.g. weekly team meetings).

I can follow complex oral instructions to complete a task.

I can explain difficult subject matter using detailed examples.

I can give constructive feedback or advice.

I can speak respectfully to clients or co-workers when dealing with complex issues or resolving conflicts.

I can exchange ideas and opinions with colleagues, such as clarifying detailed work specifications or negotiating contracts.

I can persuade others to consider different options.

I can give presentations to a large, unfamiliar group.