I can ask routine questions to obtain information.
I can ask leave brief phone messages.
I can understand short messages and communicate the information to others.
I can give simple instructions to others on a familiar topic.
I can explain simple facts.
I can follow simple oral instructions.
I can listen to others without interrupting.
I can use appropriate body language (e.g. smiling, nodding, making eye contact) while having a conversation.
I can discuss work-related problems or issues in detail.
I can ask complex questions to get the appropriate information.
I can communicate with others to resolve minor conflicts, such as customer complaints.
I can communicate with others to co-ordinate work or resolve problems.
I can express my opinions and ideas clearly and concisely.
I can restate information that is presented orally.
I can train or give clear instructions to a co-worker.
I can give a brief presentation to a small group.
I can lead routine meetings (e.g. weekly team meetings).
I can follow complex oral instructions to complete a task.
I can explain difficult subject matter using detailed examples.
I can give constructive feedback or advice.
I can speak respectfully to clients or co-workers when dealing with complex issues or resolving conflicts.
I can exchange ideas and opinions with colleagues, such as clarifying detailed work specifications or negotiating contracts.
I can persuade others to consider different options.
I can give presentations to a large, unfamiliar group.
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